Questions, answered
›How long will my order take?
DTF transfers: 2–3 business days. Embroidery: 7–10 business days after you approve the quote. Laser engraving: 5–7 business days after you approve the quote. Shop items: 3–5 business days. Have a deadline? Put the date in your order notes or contact us before ordering.
›What files can I send?
PNG, JPG, WEBP, SVG, PDF, AI or DXF. For embroidery you can also send a finished stitch file (DST, PES and similar). A high-resolution PNG with a transparent background or a vector file (SVG, PDF, AI) prints best. Not sure your file is good enough? Send it to us before ordering and we'll tell you.
›Do I get a discount for ordering more?
Yes — on DTF and embroidery: 10% off at 12+, 15% off at 24+, 20% off at 48+, 25% off at 100+. The discount is applied automatically when you pick your quantity.
›Why is embroidery quoted instead of priced instantly?
Stitch count, thread colors and the garment all change the price, so we look at every embroidery job and send you an exact price to approve. You pay only after you accept it. Turning artwork into a stitch file (digitizing) is a one-time $15.00 per design — reorders of the same design skip it, and so does a stitch file you already have.
›Can you put my design on a shirt, hat or tumbler for me?
Yes. Choose the item in the Shop and upload your artwork, or start a DTF, embroidery or laser order. For 12 or more pieces with names, numbers or sizes, use a team order and we'll quote the whole list.
›How does shipping and pickup work?
Shipping is a flat $15.00 per order anywhere in the US. Pickup in San Antonio is free. Pickup in San Antonio by appointment. We'll text or email you when your order is ready.
›What if something's wrong with my order?
Every item is made to order with your artwork, so we can't take returns for change of mind or sizing. If we made a mistake — a misprint, the wrong item, or damage in shipping — tell us within 7 days of pickup or delivery with a photo and we'll remake it or refund you.
›Do I need an account?
Not for ready-made Shop items — check out with just your email. Custom orders need a free account so your artwork, quotes and order history are saved in one place.
›Can you use a logo or character I found online?
You confirm you own or have permission to use any artwork, logo or name you send us. We won't reproduce trademarked or copyrighted designs without permission.
Still wondering? Contact us — or read the full policies.